Terms & Privacy

1.1 Acceptance of Terms

By accessing or using FirstSign.ai, you agree to be bound by these Terms. If you do not agree, please do not use our services.

1.2 Eligibility

You must be at least 18 years old, or have reached the age of majority in your jurisdiction, to use our services.

1.3 Description of Service

FirstSign.ai provides AI-powered user research simulations, including product vision enrichment, customer segmentation, and synthetic user interviews. We may update or modify features from time to time.

1.4 Credits & Payments

• • FirstSign.ai uses a credits system. Each interview or analysis consumes credits.
• • Credits can be purchased through our Pricing page.
• • All payments are non-refundable, except as required by law.

1.5 User Responsibilities

• • You agree to use our service only for lawful purposes.
• • You are responsible for any data or content you provide to the platform.
• • You may not attempt to reverse-engineer, misuse, or disrupt the service.

1.6 Intellectual Property

All content, features, and technology of FirstSign.ai are owned by us. You may not copy, modify, or redistribute our materials without permission.

1.7 Disclaimer of Warranties

Our service is provided "as is" and "as available." We make no guarantees that results will be error-free, accurate, or fit for a particular purpose.

1.8 Limitation of Liability

To the fullest extent permitted by law, FirstSign.ai and its team are not liable for any indirect, incidental, or consequential damages resulting from your use of the service.

1.9 Termination

We may suspend or terminate your access if you violate these Terms. You may stop using the service at any time.

1.10 Governing Law

These Terms shall be governed by and interpreted under the laws of the jurisdiction where FirstSign.ai operates (currently the United States).

2.1 Information We Collect

• • Account Information: Email, name, and login credentials.
• • Usage Data: Logs of actions taken on the platform (e.g., studies created, credits used).
• • Payment Data: Processed securely through third-party providers (we do not store credit card numbers).
• • Cookies & Analytics: Used for improving service and tracking usage.

2.2 How We Use Your Information

• • To provide and maintain the service.
• • To process payments and manage credits.
• • To improve features and user experience.
• • To send important service updates and support messages.

2.3 Data Storage & Security

We use industry-standard measures to protect your information. However, no method of transmission or storage is 100% secure.

2.4 Sharing of Information

We do not sell your personal information. We may share data only with:

• • Service providers (e.g., payment processors, analytics tools).
• • Legal authorities if required by law.

2.5 Data Retention

We retain data only as long as necessary to provide the service, or as required by law. You may request deletion of your account and data by contacting us.

2.6 Your Rights

Depending on your location, you may have rights to:

• • Access, correct, or delete your data.
• • Opt-out of marketing communications.
• • Restrict certain data processing.

2.7 Contact Us

If you have any questions about these Terms or our Privacy Policy, contact us at: